Sekai

Support & Help Center

How can we help you?

Welcome to Sekaiapp support. We are dedicated to providing you with the best experience possible. If you have questions, feedback, or need technical assistance, please reach out to us.

1. Contact Us

For any inquiries, bug reports, or account-related issues, please email our support team:

Email:support@sekaiapp.com
Response Time:We typically respond to all inquiries within 24-48 hours during business days.

2. Common Support Requests

To help us resolve your issue faster, please include the following in your email:

Your account username or registered email.
A brief description of the problem.
Your device model and OS version (e.g., iPhone 15, iOS 17).
Screenshots or screen recordings (if applicable).

3. Data Privacy & Account Deletion

In compliance with global privacy standards (GDPR/CCPA):

Data Requests:

If you would like to request a copy of your data, please contact us at the email above with the subject "Data Request".

Account Deletion:

If you wish to delete your account and all associated data, please email us with the subject "Account Deletion" or use the "Delete Account" option within the App settings.